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| Click Here to go to our new website | |||||||||||||||||
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| ORDERING INFORMATION: We have a toll free number for telephone orders. 1-888-436-9113. Our telephone number for customer technical support is 1-954-436-9101. You can also order through our fax, open 24 hours a day at (954) 436-9102 or order through the website. Please include your daytime phone number when ordering and an e-mail address if you have one. |
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| METHOD OF PAYMENT: We accept Mastercard, Discover, Visa and American Express. COD orders are welcomed but must be paid with a Money Order or Cashier’s Check. |
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| SHIPPING CHARGES: We do not add a percentage to your order for Shipping Charges. We only charge the cost of shipping either UPS or through the Postal Service with a nominal ($3.00 - $5.00 fee) for box and packaging. Florida residents add 6% sales tax to your order. |
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| OVERSEAS ORDERS: We ship packages all over the world. Depending on your location your package will either go through the US Mail or UPS. Shipping charges are determined by the size, weight, destination and quantity of packages. All customs, duty, taxes are the responsibility of the consignee. Payment is to be in US funds. |
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| PROCESSING ORDERS: We process most orders within 24 hours. If we are backordered on any part we do not charge for any backordered items until the order is filled is shipped. | |||||||||||||||||
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| DAMAGED MERCHANDISE: All items leave our premises in good condition and are insured for the full value. If you receive a damaged item due to damage to your box please save all boxes, packing, and broken or crushed parts for the carrier to inspect after you file your claim. Please contact UPS within 2 days of receiving the damaged merchandise to place your claim. They will take the necessary steps to settle your claim. Do not return damaged parts to us. We cannot replace parts until the claim is resolved. | |||||||||||||||||
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| RETURNS: Items may be returned for full credit or exchanged within 30 days. After 30 days there will be a 20% restocking fee and after 90 days no returns will be accepted. No exchanges will be accepted on items that are not returned in the same condition they left our premises. | |||||||||||||||||
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| PRICE CHANGES: Prices are subject to change and hard copies of the catalogs may differ from the website prices. The website prices are the correct prices unless otherwise notified when placing your order. | |||||||||||||||||
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